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Entry Level IT Help Desk Technician

Modesto, CA
Full-Time

Position Reports to:    Information Technology Manager

Position Purpose:

The Entry Level IT Help Desk Technician focuses on end user support. This position develops great working relationships with colleagues to ensure an excellent level of support can be given and received. Additionally, the Entry Level IT Help Desk Technician ensures all systems are in optimal working condition while providing support to end users on a day-to-day basis, identifying technical problems and providing tangible solutions in a timely manner. The Entry Level IT Help Desk Technician efforts and contributions helps to add to the success, efficiency and productivity of the business and its subsidiaries.

Essential Functions and Basic Duties:

Responsibilities

  • Oversees and updates assigned support service/ticket requests
  • Handles daily technical support activities on Windows networked workstations
  • Sets-up desktop computers and peripherals and tests network connections
  • Installs and tests desktop hardware and Software
  • Tests computers to ensure proper functioning
  • Trains end users on usage of computer hardware and software
  • Develops and manages effective, professional, working relationships with third party vendors, co-workers and clients/end users
  • Sets-up and installs software for custom computer configurations
  • Collaborates with staff on software/hardware/networking problems and complete resolution
  • Configures workstations, tablets, and mobile devices to connect to new and existing networks
  • Maintains computer peripheral devices (e.g. printers) and resolves associated problems
  • Provides and recommends solutions to management
  • Assumes responsibility for additional IT tasks as they are presented to the IT department
  • Supports users connecting remotely via hardware and software VPN
  • Answers questions or resolves problems for clients in person, via telephone, and in remote offices
  • Supports the removal of malicious software and viruses on any desktop/laptop computer
  • Enforces all IT policies and reports any observed deviation from policies
  • Stays updated on technology changes
  • Troubleshoots and maintains phone system configurations
  • Travel to off-site locations for technical support and maintenance of

equipment

  • Performs other duties as required

Required Knowledge and Experience:

  • Minimum 1 year helpdesk and/or end-user support experience
  • Familiarity of Windows 365 environment and configurations
  • Ability to setup and troubleshoot MS Windows, iOS and Android devices
  • Strong problem-solving skills
  • Excellent interpersonal, customer service and organizational skills
  • Excellent verbal & written skills
  • Ability to move between tasks quickly; being able to respond to pressure situations easily and work productively in a fast paced, sometimes stressful environment
  • Windows based configuration and implementation
  • Clean motor vehicle record and reliable transportation is required

Required Education:

  • High School Diploma or equivalent (GED)
  • MS certifications a plus*
  • CompTIA certification a plus*
  • Microsoft 365 Clouse Administration a plus*

*Job experience may negate the need for certification.

Working Conditions:

Working in a typical office environment Monday-Friday, 8am-5pm with overtime and weekend work as needed. Periodic travel and transport of equipment to remote offices and staff locations as needed.

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